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 Terms and Conditions
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License
If you purchase AlienFiles it can be used on one computer at a time, and
with one eBay username. If you need it for two eBay usernames and/or two
computers, then two licenses (product) will need to be ordered. If you
need lots of licenses please contact us for a bulk discount or visit our
bulk discount page.
The license lasts for 12 months. This means you can use the program for 12 months with unlimited and unmetered access. After 12 months you will have to purchase another license to continue using the program.
Email Delivery
You will receive an email within 24 hours after payment is made with instructions on how to download, install & activate the product. Please be sure to check your 'spam' folder too, because some email messages can be mistaken for 'spam'. If you have not had any emails from us with 24 hours please be sure to contact us regarding the matter.
CD Delivery
You will receive an email within 24 hours after payment is made with instructions
on how to download, install & activate the product. It will also contain
confirmation that the CD will be delivered. Please be sure to check your
'spam' folder too, because some email messages can be mistaken for 'spam'.
If you have not had any emails from us with 24 hours please be sure to
contact us regarding the matter.
We aim to have the CD delivered to your address as soon as possible.
- US: Airmail delivery normally takes 7 working days, however please allow up to 28 days maximum.
- Europe: Airmail delivery normally takes 7 working days, however please
allow up to 28 days maximum.
- UK: Delivery normally takes 2 working days, however please allow up to
28 days maximum.
Your delivery package will contain all the information needed to use the
software.
Free Trial
You are entitled to try-before-you-buy.
Refund
Only if you have not received a CD or product registration email from us with 14 days are you entitled to a refund. We are not entitled to refund electronic download products, or products purchased in error - although we look at each case individually and will make a refund if it is fair to.
Support
We will aim to answer all questions within 24 hours - however please allow
a maximum of 5 working days. To contact support please use the contact form and
not the email address - as some emails will get deleted because they mistaken
for 'spam' email.
Unauthorized Use
You may not place any our software, on a diskette, CD, website or any other
medium and offer them for redistribution or resale of any kind. Distributing
the software, design and/or documentation with other products (commercial
or otherwise) by any means is forbidden. All rights to the downloaded design
and documentation not expressly granted under this Agreement are reserved
to 'AlienFiles'.
Disclaimer of Warranty
THIS SOFTWARE, DESIGN AND ACCOMPANYING DOCUMENTATION ARE PROVIDED "AS
IS" AND WITHOUT WARRANTIES AS TO PERFORMANCE OF MERCHANTABILITY OR
ANY OTHER WARRANTIES WHETHER EXPRESSED OR IMPLIED. BECAUSE OF THE VARIOUS
HARDWARE AND SOFTWARE ENVIRONMENTS INTO WHICH THE PACKAGE MAY BE USED,
NO WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE IS OFFERED. THE USER MUST
ASSUME THE ENTIRE RISK OF USING THIS PACKAGE.
IN NO CASE SHALL WE BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES OR LOSS, INCLUDING, WITHOUT LIMITATION,
LOST PROFITS OR THE INABILITY TO USE THE PRODUCT, WHETHER SUCH DAMAGES
ARE BASED UPON A BREACH OF EXPRESS OR IMPLIED WARRANTIES, BREACH OF CONTRACT,
NEGLIGENCE, STRICT TORT, OR ANY OTHER LEGAL THEORY. THIS IS TRUE EVEN IF
WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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